mon4d Casino & Sportsbook Data Care

This page describes what we collect when you use mon4d and how we keep that data protected. We operate in compliance with regional data-protection standards and handle your personal information with care throughout your account lifecycle—from registration through withdrawal and beyond.

Our approach centers on transparency: we tell you what data we collect, why we need it, who can access it, and how long we retain it. We do not sell or lease your information to third parties for marketing purposes. We do not use your email or phone number for unsolicited outreach. We do not track your browsing outside mon4d.

When you place bets on Liga 1 fixtures, join live blackjack tables, or withdraw via DANA or e-wallet, you entrust us with personal and financial details. We take that trust seriously and outline our commitments below.

What We Collect and Why

We collect data in three categories: account information, transaction history, and service-improvement signals.

Account Information

When you create a mon4d account, we ask for your name, date of birth, email, phone number, and residential address. This is required for identity verification and to comply with anti-money-laundering (AML) regulations. We cannot open your account without it. We store this data encrypted at rest and in transit. We do not share it with third parties except where required by law or to process your withdrawal requests (e.g., your name must appear on your BCA virtual account registration).

Financial and Transaction Data

Every deposit, wager, settlement, and withdrawal creates a transaction record on mon4d. We log the timestamp, amount, payment method used (e-wallet, mobile banking, local payment, online payment, etc.), and outcome. This data is essential for settlement accuracy, fraud detection, and compliance reporting. We retain these records for a minimum of five years to satisfy regulatory obligations. We do not share transaction details with merchants, advertisers, or data brokers.

Device and Session Data

Our servers record your IP address, browser type, device identifier, and session duration when you log into mon4d. We use this to detect unauthorized access, prevent account takeovers, and understand which devices are most commonly used to access our platform. If you place a bet from Jakarta and then your account is accessed from Medan within minutes, our system flags this as suspicious and may trigger a security review.

Our Data Protection and Your Rights on mon4d

Data Security

We encrypt all data in transit using TLS 1.2+ protocols. Passwords are hashed and salted, never stored in plain text. Sensitive information (KYC documents, payment details) is stored in encrypted vaults with restricted administrative access. Our servers undergo quarterly security audits by independent auditors. We employ intrusion-detection systems, rate-limiting on login attempts, and multi-factor authentication options. If a data breach occurs, we notify affected users within 30 days and cooperate with regulatory authorities.

Third-Party Access

We share your data only when necessary to deliver our services:

• Payment processors (DANA, e-wallet, mobile banking, local payment handlers, online payment, e-wallet, mobile banking, local payment): We share your name, account number, and transaction amount to process deposits and withdrawals. These entities are bound by their own privacy commitments.
• KYC verification vendors: We may send your identity documents and personal details to third-party verification services to confirm your identity. These vendors use your data only for verification and delete it after confirmation.
• Sports data feeds: We receive match results and odds from licensed sports-data providers (e.g., for Liga 1, Piala AFF, Champions League). These feeds do not include your personal data.
• Law enforcement: If legally compelled, we disclose account information to government agencies or court orders.

Your Rights

You have the right to access, correct, or delete your personal data on mon4d. Log into your account settings to view your profile, email, and phone number. To request a copy of all data we hold, contact our support team via email at the address provided in your account notifications. We will compile and send your data within 14 business days. To request deletion of your account and associated data, submit a written request to our support team. We will anonymize your transaction history (required for regulatory compliance) and remove your personal identifiers within 30 days, except where law requires us to retain certain records.

We do not monetize your data. Your privacy is a right we protect, not a product we sell.

Cookies and Tracking

Mon4d uses cookies to maintain your session, remember your login preferences, and detect fraud. These cookies are first-party only (set by mon4d.app, not by third parties). They do not track your activity outside mon4d. You can disable cookies in your browser settings, but this may prevent you from logging in or placing bets. We do not use analytics services (Google Analytics, Mixpanel, etc.) that track cross-site behavior.

Data Retention

We retain your account information, transaction history, and session logs as follows:

• Active accounts: Personal data is kept as long as your account remains open and for 12 months after closure.
• Transaction records: We retain all financial records for a minimum of five years for regulatory compliance.
• Session logs and IP addresses: Retained for 12 months for fraud detection and account-recovery purposes.
• Marketing communications: If you opt in to promotional emails during major sporting events (e.g., Liga 1 season, Piala AFF, Piala Indonesia), we keep these preferences until you unsubscribe.

Changes to This Policy

We may update this privacy policy to reflect changes in our services or legal requirements. If a material change occurs—for example, a new third-party processor or data-retention method—we will notify you via email at least 30 days before the change takes effect. Your continued use of mon4d after that date means you accept the updated policy.

Contact mon4d

If you have questions about our privacy practices, how we handle your data, or wish to exercise your rights, contact our support team. Our English-speaking staff can assist with data-access requests, privacy complaints, or account deletion. We aim to respond to all inquiries within one business day during standard hours. For urgent concerns, use our live chat feature if available; otherwise, email support responds within 24 hours.

Our mon4d platform operates under jurisdiction-restricted access. We do not collect data from users in jurisdictions where online gaming is prohibited. Our services are available only where applicable law permits, and users are responsible for verifying compliance with their own jurisdiction's regulations. This privacy policy applies to all users of mon4d, whether accessing from Jakarta, Surabaya, Bandung, Medan, or any other location where we are permitted to operate.